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• London SwSW1
• Posted 6th Oct 2010
• 
• Posted by: VW Group-Audi
• Salary: 25K basic 30K OTE
• Job Type: Permanent
• Reference: 933LS
• This job has been viewed 82 times since it was posted.

Job Description

Victoria Audi is operated by the Sytner Group, a Sunday Times Best Company to Work For, which has 140 prestige franchise outlets across the UK.

Our business has grown substantially over the last six months, and we're now looking for an exceptional Service Advisor to join our team.

It's all about the customer experience. Does your service and attention to detail deliver a 'wow' factor for your customers? Then we want you to join our team and help our business to become like the best hotels - knowledgeable, friendly, polite and engaging, you'll be able to deliver a professional service by doing what you say you'll do. Constant communication with our customers is essential, and you'll be confident in handling challenging situations. Computer literacy is essential, and you'll need to be organised, efficient and a great team-player to succeed in this role.

• *Please note: All candidates must follow the on-line application process.**

As an Audi Service Advisor, your Key Objectives will be:

To be the focal point of contact for Audi customers requiring servicing or repair to their vehicles.

Managing the flow of information between the workshop, the rest of the Audi Centre and the customer, delivering excellent customer service at all times.

To manage all service telephone and walk-in enquiries on behalf of the Audi Centre.

Qualify service needs and diagnose vehicle running problems where appropriate. Establish understanding and an agreement with the customer of the work to be carried out

Calculate workshop capacity ensuring that all details are entered onto the service workshop loading system.

Manage the handover and administration of Customer Service Vehicles. Explain the work carried out on vehicle ensuring customers full understanding and authorisation.

Manage any necessary liaison with department manager regarding customer dissatisfaction. Follow up in line with Audi Centre procedures.

Understand and adhere to Audi Brand service requirements.

Maintain safe working practices and abide by the working rules and standards of the Audi Centre.

Maintain product knowledge on the full Audi range.

Maintain relevant systems ensuring accuracy at all times.