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• London EcEC4R
• Posted 13th Sep 2010
• 
• Posted by: VW Group-Volkswagen
• Salary: Neg' basic/Excellent OTE
• Job Type: Permanent
• Reference: 959KA
• This job has been viewed 42 times since it was posted.

Job Description

This exciting opportunity exists within our London City Volkswagen Retailer

• *Please note: all candidates must follow the on-line application process**

With over 250 franchised retailers across the UK offering outstanding working environments, the brand continues to grow year on year.

As a Vehicle Technician, your Key Objectives will be:

Objective: Accurately and skilfully undertake the repair and servicing of motor vehicles

Analyse work orders to identify what work has been agreed; seek clarification from the Service Advisor if a work order is not clear or seems incorrect Evaluate the condition of the vehicle Document completed work orders, ensuring hours and materials used are accurately and appropriately recorded and all warranty material is kept and returned to the Warranty Clerk Perform repair work as directed, within timescales and in accordance with established and documented procedures, as well as conducting routine service work on all makes of vehicle

Objective: Work with other departments in the retailer to facilitate the servicing and repair of vehicles

Determine which parts and tools will be required for a given repair or service and ensure their availability Inform the Service Advisor and the Parts department if a part needs to be ordered Ensure the security of all inventories and analyse the quality of parts

Objective: Detect and diagnose any additional faults for further repair

Test vehicles and provide diagnostic reports to the Workshop Controller and service reception If further work is required alert the Workshop Controller and follow the necessary steps for making sure the customer is contacted Observe, recognise and report on vehicle and component serviceability

Objective: Ensure all work is completed safely and complies with retailer, manufacturer and industry guidelines

Ensure vehicles comply with industry safety standards when returned to customer and any faults have been reported and noted on the job card Ensure all health and safety, environmental and recycling policies, plus all internal policies and procedures are adhered to, focusing on customer needs and building upon the professional reputation of the retail facility Check the condition and ensure the correct maintenance of tools, equipment and other materials in accordance with company policy Ensure all policies and practices are followed adhering to the retail and wholesale standards to build upon the professional reputation of the retailer

Objective: Fulfil all tasks to the customer’s complete satisfaction

Interact directly with customers when requested, to explain vehicle problems and the corrective action taken Safeguard and protect the customer’s vehicle and its contents while being repaired or serviced, ensuring adequate protection is used in every vehicle during service and repair Receive customers courteously, in line with the Volkswagen quality programme

Objective: Help retailer achieve industry-leading standards of process efficiency

Minimise wastage of all materials, oils and fluids Undertake all other tasks and responsibilities as requested by the Workshop Controller and the Service Manager Supervise and train apprentice technicians as required Drive and road-test vehicles in a safe and professional manner with due regard to speed limits, road law, other road users and pedestrians

This role is best suited to an individual whom has previously worked for Volkswagen or a Volkswagen Group brand and someone whom ideally has strong knowledge of the group’s vehicles. Other brand backgrounds may be considered but you must be able to meet the minimum requirements listed above and group exposure will hold preference.

• *Strictly No Agencies**